Effective date: July 30, 2026
Hey Otto ("Otto", "we", "us") provides an AI-powered messaging assistant for local service businesses. Otto answers inbound text messages and social media direct messages on a business's behalf, provides quotes based on the pricing the business configures, and books appointments on the business's calendar. Otto is operated by Gibson Neiter as a sole proprietorship.
By creating an account or using Otto, you agree to these terms. If you use Otto on behalf of a business, you represent that you are authorized to bind that business.
You are responsible for the accuracy of the information you configure (services, pricing, hours, service area) and for keeping your login credentials secure. Anything Otto quotes or books follows directly from your configuration.
Otto depends on third-party platforms — Twilio for SMS, Meta for Instagram and Messenger, Google for calendar sync, and Anthropic for AI processing. Their availability is outside our control, and features that depend on them (for example, SMS delivery, which requires carrier registration approval) may be delayed or interrupted by those platforms.
Pricing for the service is agreed when you sign up. Usage-based costs (such as phone numbers and message delivery) may be included in or billed alongside your subscription as agreed. We will tell you before any pricing change takes effect.
How we handle personal information is described in the Privacy Policy. Your business's conversation and appointment data belongs to your business; we use it only to provide the service. Data deletion instructions are on the Data Deletion page.
You may not use Otto to break the law, infringe others' rights, harass anyone, misrepresent who you are, or probe or disrupt the service's security. We may suspend accounts that do.
Otto is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose. We do not guarantee that every message will be delivered, every booking will be error-free, or the service will be uninterrupted.
To the fullest extent permitted by law, our total liability for any claim arising out of the service is limited to the amount you paid us in the three months before the claim arose. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business.
You may close your account at any time. We may suspend or terminate accounts that violate these terms. On closure, your business's data is deleted as described in the Privacy Policy.
We may update these terms; material changes will be posted on this page with a new effective date. Continued use after a change means you accept the updated terms.
These terms are governed by the laws of the State of California, without regard to conflict-of-law rules.
Questions about these terms: youngboidfg@gmail.com